Our mission is to bring the latest anime figures to the world and make sure they get to the customer safely. We exist because of our customers and believe that listening to our customers and making sure that every customer has an exceptional experience when shopping at Anisaga is the single most important thing. Nobody is perfect. Sometimes people make mistakes and things go wrong. Even in the rare case that something goes wrong, we will do everything in our power to make things right.
Promise #1: Authentic products from the official manufacturer
Promise #2: Best customer support in the industry
We believe in humane working conditions, open communication and freedom.
Value #1: No overtime
Japanese companies tend to have harsh working conditions. 10-12 hour work days are the norm. We believe that making people work extreme hours is morally inacceptable and inefficient. At Anisaga, there is no such thing as overtime. We want our employees to have sufficient free time they can spend freely.
Value #2: Taking time off is important
Japanese employees get 10-15 paid days off per year, which they usually don't take because it is frawned upon. At Anisaga, every employee gets 30 paid days off per year that they can take freely whenever thy want. We don't frawn upon our employees for taking time off. To the contrary, we actively encourage them to take time off.
Value #3: Tell it the way it is
We value open communication. Managers don't always get things right and encouraging everyone to voice their opinion results in a relaxed atmosphere and a more efficient working environment.
Value #4: Be yourself
Do whatever you want as long as it doesn't affect others negatively.
Value #5: The customer is king
Listening to customers is our top priority. We want all of our customers to be happy with their purchase and put a smile on their face.